Frequently Asked Questions

Find all the information and answers to your questions.

Season passes

Where can I purchase my pass?

On-site at the Customer Service desk or online. Visit our ticket office.

When can I pick up my season pass?

You can pick up your pass at the Customer Service desk. Please allow a minimum of 48 hours after your purchase before coming to pick it up.

Customer Service desk business hours

What should I do if I don’t use my pass during the winter?

When does my credit expire?

There is no expiry date.


Does the full-day lift ticket include rentals?


What happens to my full-day ticket if you close?

Your ticket will be valid for another day during the current season if you wish.

Can I reschedule a full-day ticket I purchased online?

No, a full-day ticket purchased online is only valid for the date chosen when it was purchased.

Equipment rental

Do I have to reserve my equipment online?

No. However, expect at least a 60-minute wait without an online reservation if equipment is still available.

What should I do if I only need poles, boots, skis or boards?`

You can rent them on-site. 

See our pricing

Snow school

How can I sign up for group lessons?

Group lessons are extremely popular, so our booking is by invitation and seniority only. If you or your child took lessons with us last year, you would receive an invitation in the fall. If not, you will have to wait until the end of the registration period to find out if spots are still available.

When do the lessons start?

They start on January 6, 2024, and run for six consecutive weeks. 

What happens if I miss a lesson? Can I reschedule it or get a refund?


What happens if Ski Saint-Bruno cancels a lesson?

If this happens, the lesson is rescheduled after the last scheduled week.

How far in advance can I book a private lesson?

A private or semi-private lesson can be booked up to 10 days before the desired date.

I’m a beginner. What lessons should I choose?

For beginners age 8 and up, we have the Evolution Package. This package provides four ski or snowboard lessons in a small group (maximum of four people). It’s an ideal formula to learn the basics and quickly become independent on beginner trails.

For younger children, a private lesson will allow you to focus on the child’s needs.


Does Ski Saint-Bruno serve food?

Yes, you can take advantage of the Cafeteria and Snopub. You can also bring your own lunch or snacks.

Where can I leave my belongings?

There are lockers in the main chalet (for $1).

Do you offer an equipment maintenance service?

Yes, the repair shop is open every day during the season from 9 a.m. to 9 p.m. You do not require an appointment.


Are strollers and sleds allowed on the slopes?

No, they are only allowed in the parking lot and at the ski racks. No sleds or strollers are permitted on the snow or trails.

Can I accompany someone on the trails?

The only trails accessible by foot are the magic carpet 1 slopes (SKIGO/SNOGO). Note that you will need a MAGIC CARPET ticket or a valid pass to access the slopes and use the magic carpet. To accompany someone on all the other slopes, you will need to have equipment and a lift ticket or pass.

Please note that pedestrians are not allowed on the other ski slopes.

What equipment is allowed?


Alpine skis


Alpine touring skis (stiff flex boots)



Snowblades (stiff flex boots)

Allowed with restrictions: 

Only on packed trails / harness and leash worn at all times (if applicable) / not allowed in the Snow Park

Snogo and snowscoot: only one person per chair



Sled dogs


Is it mandatory to wear a helmet?

Helmets are mandatory in the Snow Park and strongly recommended on all the other trails.

Are pets allowed?

No, only service dogs are allowed.

Do you have any other questions?

Feel free to contact us via the online chat.