Private lessons, semi-private lessons and the Evolution Package:
In the event you are absent or cancel a lesson, it is your responsibility to notify us of your absence or cancellation within 72 hours, using the link included in the lesson confirmation email or by calling 450-653-3441, ext. 482. Otherwise, you will lose your lesson and no rescheduling, credit or refund will be offered.
To change a reservation, an administrative fee of $40 will be applied.
In the event the mountain is closed due to extreme weather conditions or force majeure, here are the options available to you:
- Automatically reschedule your lesson based on availability.
- Receive a credit for the value of your lesson.
- Receive a refund at no charge.
Evolution Package:
In the event you are absent or cancel a lesson, it is your responsibility to notify us of your absence or cancellation within 72 hours. Otherwise, you will lose your lesson and no rescheduling, credit or refund will be offered.
All lessons in your package must be used by the end of the current season. There will be no rescheduling or refunds for lessons not taken by the end of the 2024-2025 season.
The Evolution Package can be credited or refunded under the following conditions:
- No lesson has been given.
- The request is submitted at least 72 hours before the first lesson.
- Medical reason or force majeure
In the event you wish to obtain a credit or refund after completing a lesson in your package, we will issue a refund based on your prorated usage:
Number of lessons used |
Refund offered* |
0 |
100% |
1 |
60% |
2 |
20% |
3 |
0% |
* An administrative fee of $40 applies to any request for refund.
Requests for a refund must be submitted via the online form.
Group lessons:
In the event of extreme weather conditions, group lessons will be postponed and rescheduled for the weeks following the program’s planned end date. Any absence from a group lesson will not be rescheduled.
Group lessons may be credited or refunded under the following conditions:
- No lesson has been given.
- The request is submitted before December 29, 2024.
- Medical reason or force majeure
An administrative fee of $40 applies to any request for a refund or to change a lesson.
Requests for a credit or refund must be submitted via the online form.
In the event you wish to receive a credit or refund after December 29, 2024, due to a medical condition or force majeure, we will issue the refund based on prorated usage. A supporting document (e.g. doctor’s note) may be required, if applicable.
Number of lessons used |
Refund offered* |
0, before December 29, 2024 |
100% |
0, between December 29, 2024, and the first lesson** |
100% |
1** |
5/6 of the package’s value |
2** |
4/6 of the package’s value |
3+** |
Not applicable |
* An administrative fee of $40 applies to any request for a refund.
** Due to a medical condition or force majeure
Personalized lessons:
In the event of extreme weather conditions, personalized lessons will be postponed and rescheduled for the weeks following the program’s planned end date.
We will allow only one (1) change or rescheduling due to a medical condition or force majeure, if the request is sent by email to cours.perso@skisaintbruno.ca within 48 hours before the lesson begins.
If we have not received an email from you within the timeframe mentioned above, the lesson in question will be forfeited and cannot be rescheduled. Any additional request will not be allowed.
In the event an instructor resigns or is injured, the Snow School will replace the instructor based on remaining availability.
Personalized lessons can be credited or refunded if the following conditions are met:
- No lesson has been given.
- The request is submitted at least 48 hours before the first lesson.
- Medical reason or force majeure
* An administrative fee of $40 applies to any request for a refund or to change a lesson.
Requests for a credit or refund must be submitted via the online form.
In the event you wish to receive a credit or refund due to a medical condition or force majeure, we will issue the refund based on prorated usage. A supporting document (e.g. doctor’s note) may be required, if applicable.
Number of lessons used |
Refund offered* |
0 |
100% |
1 |
5/6 of the package’s value |
2 |
4/6 of the package’s value |
3+ |
Not applicable |
* An administrative fee of $40 applies to any request for a refund.
Specifications |
1) Extreme weather conditions
2) In the event of force majeure directly affecting Ski Saint-Bruno
For the abovementioned reasons to be applicable, they can only be invoked and/or determined by the management of the Snow School.
3) In the event of force majeure directly affecting the guest
For the abovementioned reason to be applicable, it must be invoked by the guest, directly, with the consent of the management of the Snow School. |