Please note that reservations for private lessons and evolution lessons will only start when we will open.

T&C

TERMS & CONDITIONS

Season passes

GUARANTEED SEASON PROGRAM

The Guaranteed Season program is offered free of charge with the purchase of a 2022-2023 season pass.

This option allows the holder to:

1. Defer the use of the 2023-2024 season pass at no additional cost. *

or

2. Request a credit or refund for the pass under the following conditions:

Conditions for deferral to the 2023-24 season, a credit or a full refund:

  1. The pass was not picked up.
  2. The request must be made online using the form provided before the deadline of December 1, 2022, at 11:59 p.m.
  3. Valid for all types of passes.
  4. An administration fee of $40 is applicable.
  5. Deferral is possible only to the 2023-2024 regular season starting mid-November 2023. The holder will be able to pick up their pass only beginning in September 2023.
  6. If the holder wishes to pick up their pass in the spring of 2023, they must pay the difference between the regular rate and the amount paid.
  7. Once a request has been processed, no changes will be permitted.
* If the pass validity were to change for 2023-2024.

CREDIT REQUESTS – SEASON PASSES

Please allow at least 48 hours after purchase before collecting your pass

Date of request Credit if not picked up or picked up in the fall Credit if picked up before March 13, 2022
Before Decembre 1 2022 100 % 75 %
Before Decembre 25 2022 75 % 55 %
Between Decembre 26 2022 and January 1 2023 55 % 35 %
Between January 2 2022 and January 31 2023 35 % 15 %
Between February 1 2023 and February 28 2023 15 % 0 %
After March 1 2023 0 % 0 %
  • If you picked up your pass in the spring:

The credit request will be processed on a pro-rata basis for the number of ski days delivered from February 2022 to April 2023, regardless of when you picked up your pass.

– The online form must be completed.

– An administration fee of $40 is applicable.

– The credit will be given in the form of a gift card that can be used anywhere at SSB except at the restaurant.

– The request will be accepted and processed only if we have the pass physically in hand.

  • If you did not pick up your pass or picked it up in the fall:

The credit request will be processed on a pro-rata basis for the number of ski days delivered from November 1, 2022, to April 31, 2023.

– The request must be made using the online form.

– The credit will be given in the form of a gift card that can be used anywhere at SSB except at the restaurant.

 

LOST OR STOLEN PASSES

If a pass is lost or stolen, a one-time reprint can be done for $40 (taxes included).

DAY TICKETS

All ticket purchases are FINAL SALES. They are non-refundable, non-exchangeable, non-transferable and non-monetizable. Resale is prohibited and may result in legal action.

Full-day tickets are valid only for the day selected at the time of purchase.

CREDIT or REFUND

Only for the following two reasons:

  • Complete closure of the mountain due to weather conditions or operational reasons
  • Injury/medical reasons other than COVID-19 preventing you from participating in your sport. Please include a medical certificate confirming the date and nature of your injury and the length of time your doctor recommends you stop.

In the case of an injury or medical reason, the request must be made no later than 24 hours before the date chosen on the ticket. A waiting period of 3 to 4 weeks is required.

  • The online form must be completed with supporting documents.
  • In the case of a refund, a fee of $5 (taxes included) applies.
  • A credit will be issued in the form of a physical ticket of equivalent value that will be valid for one-time use until March 15, 2023. The ticket will be available for pick-up at the customer service desk.

All credits and refunds are subject to approval by Ski Saint-Bruno. We reserve the right to change this policy anytime during the season. We reserve the right to modify the rates and hours of operation during the season.

GUARANTEED SLIDING CONDITIONS OR TICKET ISSUED

Any guest dissatisfied with the sliding conditions during their visit may, after a maximum of 30 minutes, obtain an equivalent ticket for a future visit (valid until March 15, 2023). The guest must go to the customer service desk to receive this courtesy.

ACCOMPANIMENT OF PEOPLE WITH REDUCED MOBILITY

With the purchase of a regular ticket, a free ticket is offered to the companion.

DISCOUNT ON MEMBERSHIP UPON PRESENTATION OF YOUR DAY TICKET

A guest can have the value of their ticket applied to purchasing a regular season pass only by purchasing the pass on the day of the visit. 

EQUIPMENT RENTAL

AGREEMENT

I agree to use the equipment described in the agreement as is. I agree to take care of it for as long as it is in my possession and to compensate Domaine du Ski Mont-Bruno Inc. for any theft, loss or damage. I agree to return the equipment on the day and at the time mentioned and to pay any rental fee exceeding the period stipulated in this agreement.

I declare that the equipment rented to me has been adjusted in accordance with the standards established for my weight and experience, according to the information I have written in the agreement, and I agree not to lend the equipment to anyone.

I also understand that any device may refuse to activate under certain circumstances and that no device is an absolute guarantee against injury or death.

Therefore, I exonerate Domaine du Ski Mont-Bruno Inc. and its employees from all liability for property damage and bodily injury caused to third parties or to me due to error, negligence, or equipment adjustment made by authorized personnel resulting from my use of the rented equipment. I assume full and complete responsibility for any damage or injury.

I understand that the rented equipment is not authorized in the Snow Parks of Domaine du Ski Mont-Bruno Inc.

I also recognize that there is a certain element of risk in practicing sports and using any equipment, whatever it may be.

SNOW SCHOOL

ACKNOWLEDGEMENT AND ACCEPTANCE OF RISKS

In connection with the ski and snowboard lessons given by Ski Saint-Bruno Snow School. Acting as legal guardian of my child or as a person responsible, I acknowledge and accept the following:

1. ACKNOWLEDGEMENT OF RISKS:
I acknowledge and accept that there are inherent risks associated with skiing and snowboarding notwithstanding the level of supervision of the instructor and the skill level of the student;

2. RESPONSIBILITY OF THE STUDENT:
The student has the responsibility to follow the instructions and apply the teachings
of the instructor;
The student has the responsibility to respect the signage and act in a safe manner;

3. RESPONSIBILITY OF THE PARENT/GUARDIAN/PERSON RESPONSIBLE OR PARTICIPANT :
The parent/guardian/person responsible or participant has the responsibility to ensure that the ski
or snowboard equipment of the student is appropriate, safe, in good condition and verified regularly;
The ski school recommends that the student wear a protective helmet;
The parent/guardian/person responsible or participant has the responsibility to disclose to the
school and to the instructor any pre-existing medical condition of the student that may have an impact on the skiing/snowboarding practice and on the inherent risks;

4. SUPERVISION:
I acknowledge that ski activities take place over a large area, which means that the instructor is not close to his student(s) at all times and that he cannot directly intervene at all times;
The instructor cannot maintain visual contact with his student(s) at all times;

Group lessons
During a group lesson, the instructor’s attention is divided among the students and he cannot
supervise a particular student at all times;
During a group lesson, the student may have to use ski lifts without the presence of his instructor
on the same chair (coordination when loading);

5. ACCEPTANCE:
I acknowledge there are inherent risks and dangers associated with skiing/snowboarding and the
use of ski lifts and I accept to bear the entire responsibility for any bodily injury, moral damage or property damage resulting from the inherent risks or dangers and accept to exonerate the ski school from any liability for any bodily injury, moral damage or property damage resulting therefrom;

Reservation policy

You can book your private lesson, semi-private or Evolution Package up to 10 days in advance by calling 450-653-3441, ext. 1, or directly at our customer service counter. Full payment is required in order to proceed with booking the instructor.

On the day of your lesson, you must arrive at the customer service counter at least 30 minutes before your lesson begins.

If you have a reservation for equipment, you must go directly to the rental counter at least 60 minutes before your lesson begins.

Please allow extra time during peak periods.

The lesson starts and ends at the scheduled time. If you arrive late for your lesson, no credit or time extension will be offered.

Policy on cancellation or postponement of a lesson

Private lessons, semi-private lessons and the Evolution Package:

In the event you are absent or cancel a lesson, it is your responsibility to notify us of your absence or cancellation within 72 hours, using the link included in the lesson confirmation email or by calling 450-653-3441, ext. 482. Otherwise, you will lose your lesson and no rescheduling, credit or refund will be offered.

To change a reservation, an administrative fee of $40 will be applied.

In the event the mountain is closed due to extreme weather conditions or force majeure, here are the options available to you:

  • Automatically reschedule your lesson based on availability.
  • Receive a credit for the value of your lesson.
  • Receive a refund at no charge.

 

Evolution Package:

In the event you are absent or cancel a lesson, it is your responsibility to notify us of your absence or cancellation within 72 hours. Otherwise, you will lose your lesson and no rescheduling, credit or refund will be offered.

All lessons in your package must be used by the end of the current season. There will be no rescheduling or refunds for lessons not taken by the end of the 2022-2023 season.

The Evolution Package can be credited or refunded under the following conditions:

  • No lesson has been given.
  • The request is submitted at least 48 hours before the first lesson.
  • Medical reason or force majeure

In the event you wish to obtain a credit or refund after completing a lesson in your package, we will issue a refund based on your prorated usage:

 

Number of lessons used Refund offered*
0 100%
1 75%
2 50%
3 25%

 

 

* An administrative fee of $40 applies to any request for refund.

Requests for a refund must be submitted via the online form.

 

Group lessons:

In the event of extreme weather conditions, group lessons will be postponed and rescheduled for the weeks following the program’s planned end date. Any absence from a group lesson will not be rescheduled.

Group lessons may be credited or refunded under the following conditions:

  • No lesson has been given.
  • The request is submitted before January 5, 2023.
  • Medical reason or force majeure

An administrative fee of $40 applies to any request for a refund or to change a lesson.

Requests for a credit or refund must be submitted via the online form.

In the event you wish to receive a credit or refund after January 5, 2023, due to a medical condition or force majeure, we will issue the refund based on prorated usage. A supporting document (e.g. doctor’s note) may be required, if applicable.

 

Number of lessons used Refund offered*
0, before January 5, 2023 100%
0, between January 5, 2023, and the first lesson** 100%
1** 5/6 of the package’s value
2** 4/6 of the package’s value
3+** Not applicable

 

 

* An administrative fee of $40 applies to any request for a refund.

** Due to a medical condition or force majeure

 

Personalized lessons:

In the event of extreme weather conditions, personalized lessons will be postponed and rescheduled for the weeks following the program’s planned end date.

We will allow only one (1) change or rescheduling due to a medical condition or force majeure, if the request is sent by email to cours.perso@skisaintbruno.ca within 48 hours before the lesson begins.

If we have not received an email from you within the timeframe mentioned above, the lesson in question will be forfeited and cannot be rescheduled. Any additional request will not be allowed.

In the event an instructor resigns or is injured, the Snow School will replace the instructor based on remaining availability.

Personalized lessons can be credited or refunded if the following conditions are met:

  • No lesson has been given.
  • The request is submitted at least 48 hours before the first lesson.
  • Medical reason or force majeure

 

* An administrative fee of $40 applies to any request for a refund or to change a lesson.

Requests for a credit or refund must be submitted via the online form.

In the event you wish to receive a credit or refund due to a medical condition or force majeure, we will issue the refund based on prorated usage. A supporting document (e.g. doctor’s note) may be required, if applicable.

 

Number of lessons used Refund offered*
0 100%
1 5/6 of the package’s value
2 4/6 of the package’s value
3+ Not applicable

 

 

* An administrative fee of $40 applies to any request for a refund.

 

Specifications
 1)    Extreme weather conditions

2)    In the event of force majeure directly affecting Ski Saint-Bruno

For the abovementioned reasons to be applicable, they can only be invoked and/or determined by the management of the Snow School. 

3)    In the event of force majeure directly affecting the guest

For the abovementioned reason to be applicable, it must be invoked by the guest, directly, with the consent of the management of the Snow School.

 

 

 

THE MOUNTAIN

PRIVILEGES

The holder acknowledges that in the event of a default, Domaine du Ski Mont-Bruno Inc. may, at its sole discretion, withdraw all or part of the privileges granted to the holder by this contract and confiscate their pass or lift ticket without further notice and any reimbursement or compensation. Any pass or lift ticket issued under this contract remains the property of Domaine du Ski Mont-Bruno Inc., and the holder shall agree to return it upon simple request.

RISKS AND DANGERS

The holder recognizes that sliding sports involve inherent risks. They must be aware of, accept, and assume full responsibility for any material damage or physical injury resulting from such risks and dangers. Sliding sports include, but are not limited to, the following inherent risks:

  • Changing weather conditions
  • Changes in the degree of slope steepness
  • The presence of natural obstacles and the condition of the mountain (any natural condition of the mountain, such as the presence of ditches, crevices, streams, rocks, soil, areas not covered by snow, trees, saplings, shrubs, stumps, and any other natural obstacles)
  • The presence of ice and ice patches
  • Any changes in the conditions of the skiable surface
  • Any collisions with another skier or person
  • The presence of pylons, poles and other structures required to operate the resort, as well as any collisions with these objects
  • The use of ski lifts
  • The presence on the trails of mobile trail maintenance equipment, emergency vehicles as well as snowmaking equipment
  • This contract is subject to the laws in effect in the province of Quebec. Both the signatory and the issuer agree to elect judicial domicile in Quebec, in the judicial district of the ski station and choose it as the exclusive forum for any claim whatsoever arising out of this contract.

MOUNTAIN CODE OF CONDUCT

Code adopted pursuant to the Act respecting safety in sports. This Code applies to any person who participates in a sliding sport.

  • Maintain control of your speed and direction.
  • Make sure you are able to stop and avoid any person or obstacle.
  • Yield the right of way to people downhill (lower) and travel in a direction that ensures their safety.
  • Stop on a trail only if you are visible to people uphill (higher up) and if you are not obstructing the trail.
  • Yield to those uphill (higher) when entering a trail and at intersections.
  • If you are involved in or witness an accident, remain at the scene and identify yourself to a first responder.
  • Use and wear an appropriate gear bindings system at all times.
  • Do not use the lifts and trails if you are under the influence of drugs or alcohol.
  • Obey all signs and warnings and never venture off-trail or onto closed trails.
  • Practicing a sliding sport involves inherent risks of which you must be aware. For a safe and rewarding experience, you must respect the Mountain Code of Conduct at all times and show courtesy to others.

You must respect all other rules and signs for specific activities physically identified by Domaine du Ski Mont-Bruno Inc.

Be vigilant and respect the code. It’s your responsibility!

SNOW PARKS

I am aware and acknowledge that the Snow Park contains many manufactured and/or natural jumps and moguls, ramps, curbs or embankments, contoured surfaces and other features that facilitate a “sporty” or more “exciting” descent and any other features that are part of the park.

I recognize that practicing “freestyle” requires a high degree of skill to maintain control both on the ground and in the air.

I agree to make a trial run of the park each time I visit and to try out the moguls and jumps progressively, according to my skill level.

I understand that wearing a helmet is mandatory and that while it helps reduce the risk of serious head injury, it cannot eliminate it. I also understand that wearing a helmet does not prevent injuries to the face, neck or spine.

I realize that conditions can change and/or deteriorate during the course of a day and that, in such an event, I will have to remain attentive to the changes and adjust.

I know that reverse aerial maneuvers are prohibited, as they can result in serious permanent injury or death.

I have read the rules and regulations of the Mont Saint-Bruno ski station and the park, and I agree to respect them.

Failure to comply with the rules of the Snow Park and the Mountain Code of Conduct may result in the suspension or withdrawal of the lift ticket or season pass.

I am aware that this sport can cause damage to equipment and clothing.

Therefore, I release Domaine du Ski Mont-Bruno Inc. from liability for any accident, personal injury or damage to equipment and clothing.

CLOSING OR REDUCED OPERATIONS

No refund, total or partial, of products or services purchased by the holder, nor any compensation for any prejudice or inconvenience whatsoever, shall be admissible against the resort in connection with the fact that the resort cannot operate its facilities and offer all its services at full capacity, but must cease operations completely or offer reduced services due to, but not limited to, weather, climate or atmospheric conditions, sliding conditions, the volume of ski traffic, lack of workforce, health conditions, power failure, governmental order limiting or ceasing operations or any other cause preventing the resort from operating all of its lifts and/or making all of its facilities available to the holder.

COVID-19

No credits or refunds shall be granted in relation to health measures imposed and approved by Government of Quebec public health authorities.

In the event of a group purchase, the refund request must be made by the primary holder duly identified at the time of the initial transaction.

You have more questions?

Don’t hesitate to contact us via our online chat.

SEE YOU SOON!